ARI10 Exchange closes on 30 June 2026. Bitcan ends VASP activity due to regulatory changes. Withdraw your funds before that date.
For regulatory reasons, Bitcan sp. z o.o., the operator of ARI10 Exchange, will cease operating as a Virtual Asset Service Provider (VASP) on 30 June 2026. As a consequence, the ARI10 Exchange service will be wound down. The purpose of this notice is to explain what this change means for users and what actions should be taken before services are terminated.
Until 30 June 2026, you can continue to use ARI10 Exchange under the existing terms.
After this date:
Funds held in your account remain safe and will be available for withdrawal in accordance with the applicable procedure.
We recommend withdrawing all funds before 30 June 2026.
You can withdraw funds held in your Exchange account in two ways: by selling crypto-assets and withdrawing funds to a bank account, or by transferring crypto-assets to your own external wallet. Below you will find instructions for the web version and the mobile application.
To withdraw funds to a bank account, click Sell.
After entering the amount and withdrawal currency, select the bank account to which you want to withdraw funds.
If you are adding a withdrawal account for the first time, it must be verified. To do so, please add a payment confirmation (outgoing transfer) or an account statement in PDF format. The document must not be older than 3 months and must show the account number and the name of the account holder. Screenshots are not accepted.
To finalise the transaction, check the Summary details, then click Confirm and sell.
Withdrawals from sales are processed via standard bank transfer on business days, between 1:00 PM and 2:00 PM. The time it takes for funds to be credited to your bank account depends on the incoming and outgoing sessions at both banks.
To withdraw funds to your own external wallet, go to the Your cryptocurrencies section (below Balances), enter the transfer details and click Send.
In the mobile version, the Send option can be found by clicking the three dots in the Balance section.
In accordance with the Travel Rule, the cryptocurrency wallet address must first be verified. Please be reminded that, in accordance with the Terms and Conditions, cryptocurrency transfers to external wallet addresses belonging to third parties are not permitted.
For a cryptocurrency wallet address to be successfully verified, you must add a file containing the following information:
In the web version, the file should be added under the File tab, and Other should be selected as the file type.
If you are using a mobile device, go to the Profile tab (user icon in the top right corner), then Settings. Under the System settings section, go to the Settings tab, select the file type (Wallet ownership confirmation) and upload it.
If you have any doubts or questions, please contact us at: support@ARI10.com.
After Exchange operations end, selected crypto-asset services will be provided by WEB3 Technology B.V., based in Amsterdam – an entity authorised to provide crypto-asset services (CASP) by the Dutch supervisory authority AFM under number 41000022.
There will be no automatic transfer of users or funds from Exchange to WEB3 Technology B.V.
Detailed information regarding available services and any potential registration process will be provided in separate communications.
Yes. The wind-down of Exchange does not affect the security of funds held in your account or your ability to withdraw them.
We recommend withdrawing funds before Exchange operations end. This will help avoid the need to contact Support after services are terminated.
We recommend withdrawing all funds before Exchange operations end. If funds remain in your account after 30 June 2026, they will not be lost. In such cases, please contact the Support team, who will provide information on the further withdrawal procedure.
No. Funds will not be automatically transferred to WEB3 Technology B.V.
No. Use of WEB3 Technology B.V. services is entirely voluntary.
The wind-down of ARI10 Exchange is related to regulatory changes concerning the provision of crypto-asset services.
If you have any questions, please contact us: support@ari10.com.
The information contained in this message is for informational purposes only and does not constitute investment, financial, or tax recommendations, nor advice regarding the trading of crypto-assets. Investing in and trading crypto-assets involves a high level of risk, including the possible loss of all funds committed. Crypto-asset prices may be subject to significant and rapid fluctuations, and their value may substantially increase or decrease in a short period of time.
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