Key insights from CX Transformation show how ARI10 strengthens team capabilities and elevates its approach to user experience.
ARI10 continues investing in team capability development. Our Customer Support Manager, Monika Kaczmarek, represented ARI10 at the 10th CX Transformation conference in Warsaw (2–3rd December).
For ARI10, security, transparency, and people development have always been core. Monika's participation in CX Transformation 10 is another milestone on that path. The two-day event, held in Warsaw, brought together leaders in customer and employee experience to discuss how to govern CX and EX within modern organizations and how to weave both into a Total Experience approach.
Key takeaways from Monika’s attendance:
This conference reminded us that decisions and processes must be data-driven and grounded in a conscious focus on the experiences of all stakeholders. The event translated into concrete ideas we can implement at ARI10 to listen more effectively and support our e-commerce and institutional customers.
MiCa remains central to every decision; we ensure our communications are clear, truthful, and compliant with current regulations. As a Central Eastern European leader in regulated digital finance, ARI10 continues to build trust through education, practice, and openness.
We’re happy to share progress on certification programs and new practices as they unfold. If you’d like to learn how ARI10 can support your business through CX/EX, reach out to us!
Prepared by Tymoteusz Masiakowski
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